Returns & Refunds policy
You are entitled to request a refund within 30 days if you do not feel like you received value from the services or goods provided.
In order to exercise your right of refund, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail annalie@annalie.earth
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns of goods:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods:
You are responsible for the cost and risk of returning the goods to us. Please contact annalie@annalie.earth to obtain the appropriate address:
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods or were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail annalie@annalie.earth
Socials
I acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation.
I acknowledge the Wadawurrung people, the traditional custodians of the lands where I live, learn and work, past present and emerging.